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Code Editor : changelog.txt
Changes in 3.7.3 - 24th January 2026 - hide plain text password display when a new user or customer is successfully created - modified color selector to allow manual modification (typing in, deleting) of HEX color codes - during upgrade, detect if the users table already has a column named "active" and convert it to 3.7.x - fix: creating customers in the admin panel "submit a ticket" form not working in 3.7.x when emails are optional Changes in 3.7.2 - 10th January 2026 - fix: adding new users broken after upgrading from a pre-3.7.0 version if "Staff nicknames" are turned off Changes in 3.7.1 - 8th January 2026 - fix: issues with customer to ticket mapping when importing from 3.4.x and earlier versions - fix: public side not working on PHP 5.6 anymore Changes in 3.7.0 - 4th January 2026 - staff permission groups for easier application of permission combinations - option to allow staff to use nicknames instead of their real names for customer interactions - you can now deactivate help desk users (staff/administrators) instead of deleting them - select which columns to display in the customer (public) side ticket list - you can now modify customer (public) side colors from the admin panel - improved handling of customer names when customer accounts are disabled - improved detection of replying customer when multiple customers are copied on a ticket - mute email addresses (accept tickets, but don't send any email notifications) - in email to ticket functions, copied contacts (To and Cc) can be included as ticket followers - automatically order categories by name or ID - link selected tickets in bulk - link tickets using ticket number or tracking ID - merge customer accounts - download or delete selected attachments - work-around for PHP 8.5 depreciated functions - show customer name in ticket history log instead of "Customer" - option to show full email addresses in the staff tickets table - you can now force extending staff and customer sessions using an iframe trick - added a tool for clearing Hesk cache - edit head/header/footer files from admin panel - choose multiple categories in the "Show tickets" and "Find tickets" forms - additional settings for browser autocomplete and remembering custom field data - additional data included in ticket exports (number of replies, reply messages) - fix: "Download all" ignoring files with duplicate names - fix: processing incoming emails fails if the stream starts with a UTF-8 BOM - fix: don't change the ticket last updated timestamp when a blank customer IP is updated - fix: missing ticket customer data in an expired session with auto-login case - fix: don't pass a non-string to password_verify - fix: hard-coded admin path in email settings - fix: the "Bookmarks" quick link is not colored when selected - fix: priority drop-down selects are missing colored flag icons - fix: SQL error when re-sending emails of an unassigned ticket without collaborators Changes in 3.6.4 - 17th August 2025 - fix: a public article in a private sub-category appears on the knowledgebase.php page - fix: possible incorrect count of valid MFA backup codes shown in admin panel - fix: PHP 8.4 deprecates implicitly nullable types (MFA module) - fix: don't pass a null value to setcookie()
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